Sorry to read about the HVB degradation, especially if it affect hybrid mode.
I am curious about the battery capacity when you charge your HVB - what is the kW reading when you use it from empty to full?
What is the code that the battery was able to pull? Is it a generic OBD code?
For what I read, there is a HVB test that the Ford dealer can run to establish health of the battery pack, but there is a fee ($150?) associated with it, but it seems to be a prerequisite to get the battery called for warranty replacement. Is it something your dealer offered?
Any other dealer you could take your car to?
Please keep us posted with your findings!
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