Ford C-max Energi Forum

Our 2013 C-Max Energi radio is stuck on updating at zero percent. Apparently it has been this way for a week. Well anyway I got online and via phone with Sirusxm to try and get the problem fixed, but to no avail. There recommendation was to take it to the dealer which we did. They have had it several days, but are at an impasse as to what the problem is. The radio is completely locked up. No choice of changing stations. Won't turn off unless car is shutdown and driver door is opened. We have had similar problems with the system hanging up, but turning car off and on it always came back. In an earlier visit to another dealer, I was told disconnecting the high voltage battery and reconnecting would fix it.